Terms of service

§ 1. General provisions

1. These Terms set out the rules for using the website available at suknie-slubne.bialystok.pl, together with the short links in the mijaloraa.pl domain (the “Website”).
2. The service provider is SALON ŚLUBNY „GLORIA” Renata Anna Roszkowska, ul. Lipowa 18, 15-427 Białystok, NIP 542-181-91-31, REGON 050381457, e-mail: salon@mijaloraa.pl, phone: +48 735 095 045 (the “Salon”).
3. All services available on the Website are free of charge.
4. These Terms are made available free of charge on the Website in a form that allows them to be downloaded, saved and printed.
5. The rules for processing personal data and using cookies are set out in the Privacy policy.

§ 2. Definitions

1. Salon: the service provider identified in § 1(2), which runs the Mija Loraa bridal salon at ul. Lipowa 18, 15-427 Białystok.
2. User: any person using the Website.
3. Client: a User whose phone number has been verified with an SMS code. Each Client is identified by a single phone number.
4. Account: the set of data and Website features assigned to the Client’s verified phone number. The Account is accessed by signing in with an SMS code, without a password.
5. Visit: an appointment at the Salon to try on wedding dresses, in a single chosen time slot, lasting approximately 90 minutes.
6. Virtual Try-On: a Website feature that generates visualisations of dresses from the Salon’s catalogue on the basis of the Client’s photo.
7. Try-On: a single visualisation of a single dress on a single photo of the Client, generated by an artificial intelligence system.
8. Guide: informational articles published on the Website.

§ 3. Services on the Website

1. The Salon provides the following services electronically:
   1. making the Website’s content available, including the dress catalogue and the Guide;
   2. booking, rescheduling and cancelling free Visits;
   3. maintaining the Account;
   4. the Virtual Try-On;
   5. sending the Newsletter and marketing text messages (§ 8), only after consent has been given.
2. The contract for making content available is concluded when the User enters the Website and terminates when the User leaves it.
3. The contract for maintaining the Account is concluded when a phone number is verified for the first time and remains in force for an indefinite period.
4. Contracts for the purchase or rental of a dress are concluded at the Salon, outside the Website, on separate terms. A Visit does not create any obligation to buy.

§ 4. Technical requirements

1. To use the Website, you need:
   1. a device with internet access;
   2. an up-to-date browser, e.g. Chrome, Firefox, Safari or Edge, with JavaScript and essential cookies enabled;
   3. to book a Visit and use the Account: a mobile phone that can receive text messages. Any valid mobile number from any country is accepted, entered in international format (e.g. +48 …, +380 …, +375 …). The SMS code is sent to the number provided;
   4. for the Virtual Try-On: a photo file in JPG, PNG or HEIC format, up to 10 MB in size and at least 1000 pixels high;
   5. to receive the Newsletter: an e-mail address; to receive marketing text messages: a mobile phone that can receive text messages, with a number verified with an SMS code.
2. Users are prohibited from providing unlawful content.

§ 5. Client account

1. The Account is created automatically when a phone number is verified for the first time, while booking a Visit or using the Virtual Try-On.
2. Signing in takes place with a one-time, 6-digit SMS code. The code is valid for 5 minutes, may be entered no more than 3 times, and a new code can be sent after 45 seconds.
3. To protect against abuse, the Salon may limit the number of codes sent to a single phone number or from a single network.
4. The Client does not share codes with third parties and keeps her phone secure.
5. After signing in, the Client remains signed in on the given device for up to 90 days. She may sign out at any time.
6. The Client may request deletion of the Account at any time by writing to salon@mijaloraa.pl or by asking at the Salon. Deleting the Account also deletes the Try-Ons. Data that the Salon is required to retain is kept in accordance with the Privacy policy.

§ 6. Booking Visits

1. Visits are free of charge and last approximately 90 minutes. The Salon receives one Visit at a time.
2. Available time slots follow from the Salon’s opening hours. A Visit may start on the hour or on the half hour. A Visit must end before the Salon closes.
3. A Visit may be booked no later than 12 hours before it starts and no earlier than 90 days before its date.
4. To book a Visit, you need a phone number verified with an SMS code, your first name and surname, your e-mail address and acceptance of these Terms. All other data, including measurements, is optional.
5. We recommend coming to the Visit with 2–3 accompanying persons.
6. After booking a Visit, the Client receives a confirmation by SMS and e-mail with a link to the Visit page.
7. 48 hours before the Visit, the Salon sends an e-mail asking the Client to confirm her attendance. If the Client does not reply, she will receive an SMS reminder 24 hours before the Visit.
8. A Visit can be confirmed, rescheduled or cancelled on the Visit page available via the link in the message. The link stops working 2 hours before the Visit. After that, changes can only be made by phone: +48 735 095 045.
9. For important reasons, the Salon may change the time of a Visit or cancel it. It will promptly inform the Client by SMS or e-mail.
10. A Visit may also be booked through the Salon’s automated assistant: in a direct message to the Salon’s Instagram profile or by calling the assistant’s number. The assistant offers free times from the Salon’s calendar and, once a time has been chosen and a first name, surname and phone number given, books the Visit. Such a Visit is confirmed by SMS with a link to the Visit page, like a Visit booked on the Website, and may be booked no earlier than 90 days and no later than 2 hours before it starts. The phone number given to the assistant is not verified with an SMS code; the confirmation and the link to the Visit page are received by whoever uses that number.
11. A Visit to collect an ordered dress (“Odbiór zamówionej sukni”) lasts approximately 30 minutes. The other provisions of this section apply to it accordingly.

§ 7. Virtual Try-On

1. Using the Virtual Try-On requires an Account and consent to the processing of the photo.
2. Each Account receives 5 free Try-Ons. One dress tried on one photo counts as one Try-On. Up to 3 dresses can be tried on one photo.
3. A Try-On that could not be generated is not deducted from the limit. The Salon may grant the Client additional Try-Ons.
4. The photo must show only the person using the Virtual Try-On, who must be an adult. No other persons, in particular minors, may appear in the photo.
5. It is prohibited to upload:
   1. photos of other persons;
   2. nude or sexually explicit content;
   3. offensive or unlawful content, or content that infringes the rights of third parties, including copyright;
   4. content intended to circumvent the Website’s security measures or limits.
6. The result of a Try-On is an illustrative visualisation generated by an artificial intelligence system (“AI visualisation”). It does not guarantee that the dress will look or fit the same way. The colour, cut, length and details, such as lace or a train, may differ. A dress can only be fitted during a Visit.
7. Results can be downloaded. The downloaded file carries a watermark with the Mija Loraa logo and an ‘AI visualisation’ label, which must not be removed.
8. Downloaded visualisations may be used for personal purposes only, for example to show them to family and friends. Their commercial use is prohibited.
9. The photo is deleted 24 hours after it is uploaded, and the results after 90 days. The Client may delete them earlier under ‘My try-ons’.
10. In the event of a breach of these Terms, the Salon may block access to the Virtual Try-On.
11. The Salon may temporarily disable the Virtual Try-On, for example because of technical work or a provider outage.

§ 8. Newsletter and marketing messages

1. The Salon sends information about new dresses, offers and events at the Salon free of charge: by e-mail (the “Newsletter”) and by text message (“marketing text messages”).
2. The Salon sends them only to persons who have consented to receive them. Consent to the Newsletter and consent to marketing text messages are separate. Giving consent is voluntary and is not a condition for using the Website’s other services.
3. A User signs up to the Newsletter by entering an e-mail address in the Website footer and pressing ‘Sign up’, by ticking the consent box under the e-mail address in the Visit booking form or in the contact form, or by switching the Newsletter on under ‘My try-ons’. After a sign-up in the footer, the Salon sends a message to that address with a link to confirm the sign-up, valid for 7 days. A sign-up in the footer becomes effective when the confirmation button is pressed on the page that the link opens, and expires if it is not confirmed within that time. A sign-up in the Visit booking form becomes effective when the Visit is booked, in the contact form when the message is sent, and under ‘My try-ons’ when the Newsletter is switched on; in these cases the Salon sends no message with a confirmation link.
4. Marketing text messages are sent only to a number verified with an SMS code. The Client gives her consent by ticking the consent box under the phone number when booking a Visit or signing in to the Account, or by switching text messages on under ‘My try-ons’. Consent ticked when booking a Visit or signing in becomes effective when the SMS code is entered correctly.
5. Marketing text messages are sent from the sender MijaLoraa. They cannot be replied to. Each of them contains a personal link for withdrawing consent.
6. The contract for this service is concluded when the consent becomes effective and lasts until the consent is withdrawn.
7. Consent may be withdrawn at any time, without giving a reason and at no cost:
   1. on the Newsletter unsubscribe page, by entering the e-mail address, or with the unsubscribe link included in every Newsletter;
   2. with the personal link in any marketing text message;
   3. under ‘My try-ons’, after signing in to the Account;
   4. by telling the Salon by e-mail, by phone or in person.
8. A withdrawal takes effect immediately and ends the contract for the channel concerned. It does not change the consent for the other channel and does not affect messages relating to Visits and the Account, such as SMS codes, confirmations and reminders.
9. The rules for processing personal data in connection with this service are set out in the Privacy policy (section 12).

§ 9. Complaints

1. Complaints about the services provided on the Website may be submitted by e-mail to salon@mijaloraa.pl or in writing to the Salon’s address.
2. A complaint should include contact details, a description of the problem and the expected resolution.
3. The Salon handles a complaint within 14 days of receiving it and sends its response to the e-mail or postal address provided.
4. A consumer may use out-of-court dispute resolution methods, for example the assistance of a municipal or district consumer ombudsman or the Voivodeship Inspectorate of Trade Inspection in Białystok.

§ 10. Liability

1. The Salon takes care to keep the Website running without interruption, but technical breaks may occur, for example during updates.
2. The User is responsible for the content they upload to the Website, including photos.
3. The Salon is not liable for the consequences of the Client sharing SMS codes with third parties.
4. The provisions of these Terms do not limit consumer rights arising from mandatory provisions of law.

§ 11. Ending the use of the services

1. The User may stop using the Website at any time, without giving a reason and at no cost, including by requesting deletion of the Account.
2. The Salon may terminate the contract for maintaining the Account for important reasons, with 14 days’ notice. In the event of a gross breach of these Terms, the Salon may terminate the contract with immediate effect.

§ 12. Changes to the Terms

1. The Salon may amend these Terms for important reasons, for example a change in the law or a change in the scope or manner of providing the services.
2. The Salon announces changes on the Website at least 14 days before they take effect. Clients with an Account are also informed by SMS or e-mail.
3. A Client who does not accept the changes may delete her Account before they take effect.

§ 13. Language versions

These Terms are available in Polish, English, Ukrainian and Belarusian. In the event of any discrepancy between the versions, the Polish version prevails.

§ 14. Final provisions

1. Matters not governed by these Terms are subject to Polish law, in particular the Civil Code and the Act on the Provision of Electronic Services.
2. The choice of Polish law does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
3. These Terms are effective from 1 October 2026.

§ 15. Contact

SALON ŚLUBNY „GLORIA” Renata Anna Roszkowska
Mija Loraa bridal salon
ul. Lipowa 18, 15-427 Białystok
e-mail: salon@mijaloraa.pl
phone: +48 735 095 045