Frequently asked questions
Visits, the virtual try-on, buying, renting and alterations — all in one place.
Everything about salon visits, the virtual try-on, buying, renting and alterations — in one place. Can’t see your question? Call: 735 095 045.
01 · Visit
Your salon visit
No. Fittings are free and come with no obligation. A visit takes about 90 minutes, and the salon is yours alone for that time — we see one bride at a time.
Choose a day and time in the “Book a fitting” form and confirm your phone number with an SMS code. You’ll get the confirmation by SMS and e-mail. You can also call us: 735 095 045.
Monday–Friday 11:00–18:00, Saturday 10:00–15:00, Sunday closed. The last visit can start 90 minutes before closing.
Ideally with 2–3 people close to you — so everyone has room to sit comfortably and help you decide.
Open the link in your reminder text or e-mail and choose “Change date” or “No, cancel”. The link works until 2 hours before your visit — after that, please call the salon.
Yes — in Polish, English, Ukrainian and Belarusian. You can switch the language in the page header, and we’ll send your visit confirmations in the language you booked in.
02 · Virtual try-on
Virtual try-on
Upload a full-length photo of yourself, choose dresses from our catalogue, and after a moment our AI shows you wearing them. You can try up to 3 dresses on one photo. It’s an illustrative visualisation — the dresses you like, you’ll try on for real during a free visit.
Nothing. Every bride starts with 5 free virtual try-ons, and a try-on that fails doesn’t count. If you need more, just ask at the salon.
You confirm your number with a one-time SMS code — that’s how you create an account without a password. Your virtual try-ons are then saved under “My try-ons”, and you won’t need to confirm your number again when you book a visit. We use the number only to contact you about your try-ons and visits.
Your photo is used only to generate your try-ons. We delete it after 24 hours and the finished try-ons after 90 days — you can delete any of them sooner under “My try-ons”. The privacy policy has the details, including how our technology provider processes the photo.
03 · Buying and renting
Buying and renting
Hundreds of styles — from classic princess gowns to mermaid, boho and minimalist dresses, with sleeves and in plus sizes too. You’ll find a selection in the catalogue on this site and can try them all on in the salon.
Ideally 9–12 months before the wedding. Making a dress usually takes several months, and it’s worth leaving extra time for fittings and alterations.
Yes. In our rental collection you can choose a dress for one day, a few days or a week. We check and clean every dress before it goes out, and our studio makes small alterations so it fits perfectly.
04 · Alterations
Dress alterations
Yes — our tailoring studio is right behind the salon. Once you’ve chosen your dress, we’ll arrange fittings in the studio, and our seamstress will adjust the length, waist and bodice to your figure and the shoes you’ll wear. We’ll discuss the scope and cost of the alterations at the fitting.
Yes. Bring your dress to a fitting — we’ll assess what can be done and prepare a quote.
We prepare a quote after the fitting — the price depends on the scope of changes and the type of fabric. You always approve it before we start work.
Didn’t find your answer?
Call or write — we reply during salon opening hours.